We offer free standard shipping on all orders.
We can accommodate expedited shipping upon request, at additional cost. Please contact firstname.lastname@example.org before placing an order.
Shipping lead time varies by location. It typically takes 4–5 business days to ship to US East Coast addresses from our fulfillment center in Los Angeles, CA, and 2–3 business days to West Coast addresses.
We generally try to ship out on the same day if an order is placed before noon (PT). If an order is placed after the cutoff time, we will ship out on the following business day. Please note that we do not fulfill orders on weekends.
We are unable to ship to PO Boxes or APO/FPO/DPO addresses.
We currently do not offer overseas shipment, and can only ship within the United States (48 contiguous states, Hawaii, and Alaska).
Williams-Sonoma is our official retailer in Canada for the Musui–Kamado. View all Canada store locations here.
Once your order has been processed and is ready to be shipped, you will receive a shipping confirmation email with a UPS/FedEx tracking number to monitor the shipping status.
If your order contains more than one item, it may be shipped out in multiple packages. As a result, your packages may arrive at separate times.
For multi-piece shipments, a master tracking number will be assigned to your entire shipment. This number will contain all tracking numbers assigned to individual packages associated with your order.