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Help Center



Our brand observes a one-price policy for fairness and transparency to all of our customers; therefore, we do not offer discounts throughout the year. listings is not our official retailer for the US market. The listings on are Japanese models sold by third-party retailers (with significant markups)! Please note that warranties for Japanese models are only valid in Japan.

Gift orders

A personalized note can be added to gift orders. Please contact to request a gift note. We do not offer gift wrapping services.

Prices are not shown on the enclosed packing slip.

Cookbooks in other languages

The Musui–Kamado cookbook is also available in Japanese, traditional Chinese, and simplified Chinese for $25 (free shipping). Since this will be a special order, please contact if you wish to place.

Modifying or canceling an order

Please contact if you'd like to modify or cancel your order. Please be advised that orders are sent to our fulfillment center immediately, and it may not be possible to modify or cancel your order in time.


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