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Help Center

Orders

Discounts

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Amazon listings

There are listings for Japanese models sold by third-party retailers on Amazon.com. Be sure to check the “Sold by” information to ensure you’re purchasing products compatible with US voltage. Please note that warranties for Japanese models are only valid in Japan.

Gift orders

A personalized note can be added to gift orders. Please contact support@vermicular.us to request a gift note. We do not offer gift wrapping services.

Prices are not shown on the enclosed packing slip.

Cookbooks in other languages

The Musui–Kamado cookbook is also available in Japanese, traditional Chinese, and simplified Chinese for $25 (free shipping). Since this will be a special order, please contact support@vermicular.us if you wish to place.

Modifying or canceling an order

Please contact support@vermicular.us if you'd like to modify or cancel your order. Please be advised that orders are sent to our fulfillment center immediately, and it may not be possible to modify or cancel your order in time.

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