Vermicular | FAQ

FAQ

  • Close
    Open
    Musui–Kamado
    What is the Musui–Kamado?

    The Musui–Kamado is our innovative cast iron induction cooker. It is made up of the Musui, a hand-machined enameled cast iron pot with our signature precision seal, and the Kamado, an induction stove that delivers three-dimensional heating through precision heat control. Together, the Musui–Kamado helps home chefs create high-quality meals through simple cooking.

    See it in action

    What is the "precision seal" and why is it important?

    Our signature precision seal is designed to intensify the natural flavors of ingredients. Our craftspeople meticulously hand-machine the contact area of the pot and lid of the Musui to less than 0.01 mm of variance, creating an unprecedented seal that locks in moisture and nutrients while enhancing the natural deliciousness of each individual ingredient. The key is to use little liquid as possible, if any, to preserve the integrity of the ingredients. Let the ingredients do the work.

    What is “three-dimensional heating"?

    Inspired by traditional Japanese kamado stoves, the Musui–Kamado creates three-dimensional heating by combining: high-performance induction coils at the base of the Kamado and an aluminum surround heater that hugs the sides of the Musui. The result is even heat distribution, far exceeding the performance of induction cooktops or gas stoves. No more "hot/cold" spots while cooking.

    How does “precision temperature control” work?

    The Musui–Kamado's precision temperature control allows you to adjust cooking temp in 1ºF from 90-200ºF, making precision cooking simple and easy. It allows you to sous-vide with and make temperature-sensitive recipes like poached eggs and custards. You can also proof dough, make yogurt or even craft your own miso.

    Additionally, the Kamado's built-in heat sensor monitors and optimizes heat levels for streamlined heat control:

    MED heat: 445ºF
    LOW heat: 300ºF
    EXT LOW heat: 230ºF
    WARM: Adjustable in 1ºF from 90-200ºF

    Can I use the product in the oven or stovetop?

    The Musui can be used both with the Kamado and on its own without the Kamado.

    On its own, the Musui can be used with any gas or electric stovetop, induction cooktop and oven (oven-safe up to 570ºF). Please do not use with a microwave.

    What is included when I purchase the Musui–Kamado?

    Your purchase will come with the 3.9 qt Musui enameled cast iron pot and the Kamado induction stove. It will also include a cookbook with over 70 original recipes, 2 measuring cups (one each for water and rice), and a cast iron lid stand. See the Musui–Kamado instruction manual here.

    Are there recipes available?

    Yes, every purchase of a Musui–Kamado or standalone Musui comes with a Vermicular cookbook with over 70 original recipes to get you started. You can search for more recipes here.

    What is the voltage for the Musui–Kamado?

    The voltage of the Kamado induction stove (US model) is 120 V and is compatible with the US standard.

    Why is the brand named "Vermicular"?

    Vermicular name is a reference to the wormlike shape of the iron molecules used in our cast iron cookware. Vermicular graphite iron is a unique element known for having hybrid characteristics of exceptional heat conduction and durability. It is a key material that makes our cast iron cookware one of a kind and we wanted to honor our heritage as a cast iron foundry.

    Is Vermicular cookware non-toxic?

    Yes, we have conducted third-party product leachate testing for all of our pots both in Japan and the US on separate occasions. We are fully compliant with the US FDA and CA Prop 65 requirements specifically for lead and cadmium leaching.

    We’ve also conducted product wipe testing to evaluate potential dislodgeable lead and cadmium levels on the exterior of the pot and both lead and cadmium were not detected.

    We forgo bright colors such as red and orange as those color pigments require the use of cadmium which can be harmful to not only the users but also craftsmen as well as the environment.

  • Close
    Open
    Frying Pan
    What is special about the Vermicular Frying Pan?

    The Vermicular Frying Pan is the world's lightest enameled cast iron pan that achieves exceptional cooking performance and ease of use. The biggest differentiation from other frying pans is its ability to remove excess moisture faster than any other pan; hence, our enameled cast iron pan is oftentimes called the instant evaporation pan. This "instant evaporation" helps intensify umami while adding exquisite texture as you cook.

    What is the "instant evaporation" and why is it important?

    Whether searing a thick-cut steak or stir-frying vegetables with a frying pan, how quickly and efficiently excess moisture can be removed from ingredients ultimately determines how food tastes.

    In our pursuit of instant evaporation, we developed a hydrophilic enamel coating that helps maximize the area of contact between water and the pan surface. Combined with the high heat retention properties of cast iron, excess moisture from ingredients evaporates in an instant. This “instant evaporation” helps intensify the natural flavors and umami of the ingredients while creating a golden-brown crust and crisp textures without ever making food soggy. As a result, you can make crispy skin on your chicken and fish, beautifully golden-sear steak, and crunchy vibrant vegetables.

    Can the pan go in the oven?

    No, our pan cannot be used in the oven because of its wood handle. It is designed for use on stovetops only.

    Is the pan induction compatible?

    Yes, our pan can be used on all types of stovetops: gas, ceramic, induction, or electric.

    Is the pan non-stick?

    The Vermicular Frying Pan is enamel-coated and if preheated properly, food will not stick to the pan. You can learn the proper preheating steps by referencing page 15 of the enclosed cook booklet or by watching our tutorial video here.

    Is the pan non-toxic?

    Yes, the enamel coating on our cast iron pan is made up of glass compounds that are baked at 1500ºF. Exclusively crafted from safe and clean materials, our enameled cast iron pan is free from toxic materials like PFOAs, PTFEs, other PFAs, lead, or cadmium.

    Is seasoning necessary?

    The enamel coating makes the cast iron pan rust-free and doesn’t require seasoning like the conventional cast iron skillets. Here is a quick video on how to best clean the pan.

    How durable is the enamel coating?

    Our enamel coating is durable against rapid temperature change. However, please avoid using metal cooking tools as they could damage the coating. The best utensils to use are wood, plastic, or silicone. This pan will last a long time when properly cared for.

    Are there recipes available?

    Yes, a purchase of a pan comes with a cook booklet with four representative recipes to get you started. You can find more recipes on our recipe page here.

  • Close
    Open
    Shipping & Returns
    Where do you ship?

    We currently ship only within the U.S. (48 continental states and Hawaii and Alaska).

    How can I check the status of my order?

    You will receive a confirmation email with a FedEx tracking number once your order has been processed and is ready to be shipped.

    How do I change or cancel my order?

    Please let us know immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after your order is placed, and it may not always be possible to cancel.

    Do you sell on Amazon?

    Amazon is NOT our official retailer for the US market. What you're seeing on Amazon are all Japanese models (100 V) sold by third-party retailers.

    What is your return policy?

    If you are dissatisfied with your purchase, please contact support@vermicular.us within 30 days of receipt with your full name, order number and reasons for the return. Our customer service team will help you proceed.

    Please note that you will be responsible for covering shipping for all returns. Returned product should be unused and undamaged. Returned product that is used or damaged will be subject to a 15% restocking fee, calculated from price paid at the time of purchase.

    Please also note that refunds can only be processed to the original payment method and can take up to 1-2 weeks to reflect on your end. (Updated 02.10.2020)

  • Close
    Open
    Warranty
    What’s your warranty policy?

    The Musui–Kamado comes with a three-year, non-transferable limited warranty. Please review our warranty policy for more details.

    Warranty

    3-Year Limited Warranty: VERMICULAR USA (“VERMICULAR”) warrants that for a period of three (3) years from the date of purchase, this product will be free from defects in material and workmanship. VERMICULAR at its option, will repair or replace this product found to be defective during the warranty period.

    This warranty is valid for the original retail purchaser and is not transferable. Please keep the original sales receipt. Proof of purchase is required to obtain warranty service.

    This warranty is extended to the owner of this product for personal household use only. This warranty does not apply to products used for commercial, rental or resale purposes.

    To qualify for this warranty, customer is responsible for ensuring that the operating instructions and safety precautions with regard to use, cleaning and maintenance of the product have been strictly observed and followed.

    This warranty is valid in USA only.

    Exclusions: This warranty does not cover and specifically excludes breaches of the warranted elements caused by or due to factors and conditions beyond normal use, including events beyond the control of VERMICULAR, including without limitation, any of the following: negligent use or misuse of the product, mishandling of the product including drops, use on improper voltage or current, exposure to abnormal or extreme conditions, or disassembly, repair or alteration by anyone other than VERMICULAR or authorized representatives. Further, the warranty does not cover: acts of God or other force majeure events including but not limited to fire, flood, hurricanes and tornadoes.

    VERMICULAR SHALL NOT BE LIABLE EITHER IN CONTRACT OR TORT FOR INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES OR LOST REVENUE, LOST PROFITS OR LOSS OF USE UNDER ANY THEORY OF LAW.

    Shipping: Customer will arrange and pay for shipping and handling charges for the unit to be returned to VERMICULAR. VERMICULAR will arrange and pay for shipping and handling for the return of the unit to the customer.

    Claim: To make a warranty claim, please contact VERMICULAR USA at support@vermicular.us.

  • Close
    Open
    Product Care
    How should I clean my Musui–Kamado?

    For the Musui: Do not use any abrasive cleaners to clean. Dry the pot immediately after washing. The contact area of the pot and lid is not enamel-coated and can potentially rust, so make sure the rims are dried thoroughly with a dry cloth. Season the rims by rubbing on a thin coat of cooking oil before the first several uses to minimize rusting.

    For the Kamado: Wipe clean with a damp cloth once powered off and cooled down. For tough stains, use a soft cloth with mild dish soap to clean and dry thoroughly with a separate dry cloth. Do not wash the Kamado directly with water, as it is an induction cooker with electrical parts. Immersing in water may result in fire or electric shock.

    What if my Musui has rust?

    To achieve our signature precision seal, the contact area of the pot and lid is not enamel-coated and can potentially rust. To minimize rust, make sure the rims are dried thoroughly immediately after washing. If you see rust, clean off with mild dish soap. If you still cannot get rid of the rust, use a rust remover.

    What about stains or if food gets burnt and stuck onto my Musui?

    To remove stubborn burnt food: Fill the pot with enough water to cover the burnt food, add 2–3 tablespoons of baking soda and boil water over medium heat for about 10 minutes. Once cooled, gently scrub with a soft sponge. Repeat this step several times until clean. Never scrub with force or with abrasive cleaners.

    To remove stains: If the enamel gets stained, use only non-abrasive cleaners or cookware-safe bleach with a soft brush or sponge.

Contact Us

Email