Vermicular | FAQ & Contact

FAQ

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    Product
    What is the Musui–Kamado?

    The Musui–Kamado is our innovative cast iron induction cooker. It is made up of the Musui, our handcrafted enameled cast iron pot with signature precision seal, and the Kamado, our state-of-the-art induction heating base that delivers three-dimensional heating and precision heat control.

    Together, the Musui–Kamado helps home chefs create more consistent and restaurant-quality meals right at home.

    Learn more here.

    What is included when I purchase the Musui–Kamado?

    Your purchase will come with the 3.9 qt Musui enameled cast iron pot and the Kamado induction heating base. It will also include the following accessories: a Vermicular cookbook with over 70 original recipes, 2 measuring cups (one each for water and rice) and a cast iron lid stand.

    What is the "precision seal" and why is it important?

    Our signature precision seal is designed to condense the natural flavors of ingredients. We meticulously machine the contact area of the pot and lid of the Musui to less than .01 mm of variance, creating a precision seal that maximizes moisture retention and emphasizes the complex flavor profiles of each individual ingredient.

    Instead of using water, excess seasoning or sauces, let the ingredients do the work.

    What is “three-dimensional heating"?

    Inspired by traditional Japanese kamado stoves, the Musui–Kamado creates three-dimensional heating by combining:

    1. High-performance induction coils at the base of the Kamado and

    2. An aluminum surround heater that hugs the sides of the Musui enameled cast iron pot

    The result is perfect heat distribution, far exceeding the performance of induction cooktops or gas stoves. No more "hot/cold" spots while cooking.

    How does “precision temperature control” work?

    The Musui–Kamado makes precision cooking simple. It allows you to sous-vide without the hassle of vacuum-sealing or make temperature-sensitive recipes like poached eggs and custards. You can also proof dough, make yogurt or even craft your own miso.

    Additionally, the Kamado's built-in heat sensor monitors and optimizes heat levels for streamlined heat control:

    • Medium [MED] heat: 445ºF
    • Low [LOW] heat: 300ºF
    • Extremely Low [EXT LOW] heat: 230ºF
    • Warm [WARM]: Adjustable, from 90-200ºF

    Are there recipes available?

    Yes, every purchase of a Musui–Kamado or standalone Musui comes with a Vermicular cookbook with over 70 original recipes to get you started. Preview a few of our original recipes here.

    Can I use the product in the oven or stovetop?

    The Musui can be used both with the Kamado and on its own without the Kamado.

    Using the Musui without the Kamado: On its own, the Musui can be used with any gas or electric stovetop, induction cooktop and oven (oven safe up to 570ºF). Please do not use with microwaves.

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    Shipping & Returns
    Where do you ship?

    We currently ship only within the U.S. (48 continental states and Hawaii and Alaska).

    How can I check the status of my order?

    You will receive a confirmation email with a FedEx tracking number once your order has been processed and is ready to be shipped.

    How do I change or cancel my order?

    Please let us know immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after your order is placed, and it may not always be possible to cancel.

    What is your return policy?

    If you are dissatisfied with your purchase, please contact support@vermicular.us within 30 days of receiving your order. Please note that you will be responsible for covering shipping and handling for all returns.

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    Warranty
    What’s your warranty policy?

    The Musui–Kamado comes with a three-year, non-transferable limited warranty. Please review our warranty policy for more details.

    Warranty

    3-Year Limited Warranty: VERMICULAR USA (“VERMICULAR”) warrants that for a period of three (3) years from the date of purchase, this product will be free from defects in material and workmanship. VERMICULAR at its option, will repair or replace this product found to be defective during the warranty period.

    This warranty is valid for the original retail purchaser and is not transferable. Please keep the original sales receipt. Proof of purchase is required to obtain warranty service.

    This warranty is extended to the owner of this product for personal household use only. This warranty does not apply to products used for commercial, rental or resale purposes.

    To qualify for this warranty, customer is responsible for ensuring that the operating instructions and safety precautions with regard to use, cleaning and maintenance of the product have been strictly observed and followed.

    This warranty is valid in USA only.

    Exclusions: This warranty does not cover and specifically excludes breaches of the warranted elements caused by or due to factors and conditions beyond normal use, including events beyond the control of VERMICULAR, including without limitation, any of the following: negligent use or misuse of the product, mishandling of the product including drops, use on improper voltage or current, exposure to abnormal or extreme conditions, or disassembly, repair or alteration by anyone other than VERMICULAR or authorized representatives. Further, the warranty does not cover: acts of God or other force majeure events including but not limited to fire, flood, hurricanes and tornadoes.

    VERMICULAR SHALL NOT BE LIABLE EITHER IN CONTRACT OR TORT FOR INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES OR LOST REVENUE, LOST PROFITS OR LOSS OF USE UNDER ANY THEORY OF LAW.

    Shipping: Customer will arrange and pay for shipping and handling charges for the unit to be returned to VERMICULAR. VERMICULAR will arrange and pay for shipping and handling for the return of the unit to the customer.

    Claim: To make a warranty claim, please contact VERMICULAR USA at support@vermicular.us.

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    Product Care
    How should I clean my Musui–Kamado?

    For the Musui: Do not use any abrasive cleaners to clean. Dry the pot immediately after washing. The contact area of the pot and lid is not enamel-coated and can potentially rust, so make sure the rims are dried thoroughly with a dry cloth.

    For the Kamado: Wipe clean with a damp cloth once powered off and cooled down. For tough stains, use a soft cloth with mild dish soap to clean and dry thoroughly with a separate dry cloth. Do not wash the Kamado directly with water, as it is an induction cooker with electrical parts. Immersing in water may result in fire or electric shock.

    What if my Musui has rust?

    To achieve our signature precision seal, the contact area of the pot and lid is not enamel-coated and can potentially rust. To minimize rust, make sure the rims are dried thoroughly immediately after washing. If you see rust, clean off with mild dish soap. If you still cannot get rid of the rust, use a rust remover.

    What about stains or if food gets burnt and stuck onto my Musui?

    To remove stubborn burnt food: Fill the pot with enough water to cover the burnt food, add 2–3 tablespoons of baking soda and boil water over medium heat for about 10 minutes. Once cooled, gently scrub with a soft sponge. Repeat this step several times until clean. Never scrub with force or with abrasive cleaners.

    To remove stains: If the enamel gets stained, use only non-abrasive cleaners or cookware-safe bleach with a soft brush or sponge.

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